You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation. In your letter add following points: •State what problem you had with the purchased item. •Complain about the inability of the sales staff to address the problem. •Describe how you want the store to solve the problem to your satisfaction.
#store #china #tea #cups #manager #situation #points #•state #item #•complain #inability #sales #staff #address #•describe #satisfaction
Dear Manager,
I am writing
this
to raise a concern about the defective Tea Cup Set which I recently bought from your shop
.
Last
Monday, I visited your shop
namely "Wuhan China Wholesale stores" and found a beautiful cup set with lavender flower design. When I asked the salesperson to pack that, he got a new box from inside and packed the same because that was a sample and display piece .
After reaching home, I opened the package with excitement but was shocked after seeing the broken cups and they were inappropriate to use. Moreover
, the design is different from the showpiece. Hence
, please find attached a screenshot for your reference.
The next day, I went to the shop
and conveyed the same to the staff showed the broken cups and requested for exchange. But, they did not at all care about my words and in reverse blamed me for the cause. Moreover
, one of the staff members shouted at me. This
kind of behaviour will definitely impact your sales.
In conclusion, I regret buying this
item from your shop
. As compensation, I am requesting you to pay back my full amount.
Please consider this
request as a priority and respond to me at possible.
Yours faithfully,
NancySubmitted by ssssss9999 on
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task response
Ensure that the letter clearly addresses all the points mentioned in the prompt and provides sufficient details.
coherence cohesion
Improve the logical structure and organization of the letter to enhance coherence and cohesion.
lexical resource
Expand the range of vocabulary used and avoid repetitive language.
grammatical range
Review and revise sentence structures to improve grammatical range.
Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.