You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam, I am writing to inform you about a situation that occurred when I intended to board a train. I would like to emphasize that I purchased my tickets in advance on the 7th of July, with the intention of utilizing them on the 30th of August. Unfortunately, upon arriving at the station on the 30th of August, I was informed that I was unable to utilize the tickets.

Firstly

, I must express my disappointment with your service and particularly with the handling of the situation by your staff, as they were unable to resolve the issue at hand. If I were in their position, I would have done everything within my capabilities to assist the customer.

Consequently

, I missed the train and was compelled to purchase alternative tickets.

Moreover

, I arrived late for a meeting with the CEO of General Motors. I remain hopeful that your company upholds integrity and that we can find a resolution to

this

predicament. I kindly request a reimbursement for the cost of both ticket purchases,

as well as

a 50 per cent discount on future return journeys. Your ability to manage

this

situation would be greatly appreciated.

Furthermore

, it may be advisable for your station to consider upgrading its computer systems to prevent any future mishaps. With utmost regards, Dmitrii Dulskii